AIREDROSE: GLOBAL FULFILLMENT & LOGISTICS

At Airedrose, our commitment to high-performance skincare extends beyond our formulas to the way we deliver them to your door. We manage a specialized, innovation-led fulfillment network designed to protect the integrity of our Botox-like Peptides and Retinol Shot products. By streamlining our logistics, we ensure that clinical-grade anti-aging solutions are accessible globally without the unnecessary markups of traditional retail.

1. PRECISION PROCESSING: THE 12-HOUR WINDOW

To maintain our 72-hour result promise, our laboratory-fulfillment center begins prepping your order almost immediately after confirmation.

• Order Modifications: If you need to update a delivery address or cancel a selection, please contact service@airedrose.com within 12 hours of your purchase.
• Finalized Shipments: Once an order has entered the clinical packing phase or been handed to our courier partners, we are unable to intercept the transit or modify the destination.

2. SHIPPING TIERS & COMPLIMENTARY DELIVERY

We aim to keep our professional-grade shipping costs predictable and fair.

Shipping Tier	Criteria	Rate
Standard Clinical Shipping	Orders under $49	$5.99 Flat Fee
Complimentary Shipping	Orders of $49 or more	FREE

3. ESTIMATED TRANSIT SCHEDULES

Airedrose utilizes a direct-dispatch model from our regional hubs to ensure you receive the freshest batches of our active formulas.

Destination	Estimated Delivery Window
United States	4 – 6 Business Days
Canada / UK / Australia	6 – 9 Business Days
International (Rest of World)	9 – 12 Business Days

Note: These windows represent our standard operational targets. While we strive for absolute punctuality, local holiday peaks or customs clearance in certain regions may occasionally impact these estimates.

4. REAL-TIME SHIPMENT MONITORING

Once your Airedrose treatment has been meticulously packed and dispatched, our system will generate a tracking link.

• Sync Period: Please allow up to 24 hours for the courier’s digital dashboard to reflect the initial scan after your tracking number is issued.
• Transit Milestones: It is standard for a package to show no movement for 48 hours as it transitions between international sorting facilities and local distribution centers.

5. SHIPMENT INTEGRITY (DAMAGES & LOSS)

We stand behind the security and condition of every serum we ship.

• Damaged Formulas: If your product arrives with a broken seal or damaged packaging, please email a photographic record to service@airedrose.com within 72 hours of delivery. We will expedite a replacement immediately.
• Non-Delivery: If a carrier confirms a package is lost in transit or misdelivered, our team will initiate a one-time replacement shipment at no additional cost to you.

6. GLOBAL CUSTOMS & IMPORT PROTOCOLS

For our international clientele residing outside of the United States:

• DDU (Delivered Duty Unpaid): Orders are shipped on a DDU basis.
• Recipient Responsibility: Any local import taxes, VAT, customs duties, or regional handling fees are determined by your local government and are the sole responsibility of the recipient.
• Clearance Delays: Airedrose is not responsible for transit delays caused by local customs inspection protocols.

CLINICAL SUPPORT TEAM

Our specialized logistics team is here to assist you with any questions regarding your shipment. We prioritize digital communication to provide the most accurate updates.

Website: airedrose.com

Support Email: service@airedrose.com

Phone: (+1) 213-980-5064

Airedrose Global Logistics: 450 S. WESTERN AVE STE 212B, LOS ANGELES, CA 90020, USA